policy

At our salon, we value your time and ours. To ensure we can accommodate all our clients, we have a strict policy against no-shows, last minute cancellations and rescheduling as well as delays to bookings. Please make sure to inform us at least 24 hours before your scheduled appointment to avoid fees. Thank you for your understanding and cooperation !

To keep experiencing our services and stay in good terms with our company we kindly ask you to read carefully our policy to avoid disappointment.

Make Your Selection

You can choose your preferred technician and treatments. Learn more about the treatments before a selection.

Select a convenient date and time for your appointment.

Payment Security

Don't worry !

You won't be charged when booking your appointment, payment will be collected in store after your treatment is completed.

Session timeout

Don't miss out on your chance to secure your booking! You only have 10 minutes to make sure your spot is reserved.

Act fast and don't let this opportunity slip.

Posh Beauty and Academy Guarantee Policy

At Posh Beauty and Academy, we are committed to providing high-quality services and ensuring that you leave satisfied. If you encounter any issues with your treatment, we offer a 7-day guarantee for FREE reworks under specific conditions.

Our Guarantee:

- If you experience a problem with your treatment, please contact us within 7 days of your appointment.

- You must provide a clear photo of the issue and a receipt of your appointment to help us assess the situation and offer a solution.

Rework Process:

1. Contact Us: Reach out to Viktoria via WhatsApp at 07533509890 within 7 days of your treatment to report any issues.

2. Submit a Photo and Receipt: Send a photo of the problem along with a copy of your receipt from the original appointment.

3. Assessment: Once we’ve received your photo and receipt, we will assess the issue and discuss potential solutions with you.

4. Available Slot: We will do our best to find an available slot for your rework within Monday to Wednesday, from 9:30 AM to 12:00 PM.

Important Information Regarding Reworks:

- After assessment, if we find that the issue occurred due to improper aftercare or misuse of nails and hands, we may not be able to offer a free rework.

- If the issue is determined to be related to our service or factors outside of your control, we will offer a FREE rework or solution at no additional charge.

Thank you for understanding and following our aftercare guidelines to maintain the quality of your treatments.
We look forward to ensuring your satisfaction on every visit!

salon's policy

Late Arrival

If you arrive more than 15 minutes late for your appointment, there will be £5 fee. Policy is in place to ensure that we can stay on a schedule and provide timely service to all of our clients. Thank you for your understanding.

Last minute Rescheduling

Please inform us 24 hours in advance to reschedule your appointment. A 30% fee will apply if you change your appointment less than 24 hours before, as the slot was reserved exclusively for you. Thank you for your understanding.

Last Minute Cancellation

Cancellations made less than 24 hours before your appointment will incur a 50% fee of the treatment cost. These cancellations prevent us from accommodating other clients. If you're unsure, please notify us more than 24 hours in advance to avoid fees. Thank you for your cooperation and understanding.

No-Show

Our salon has a strict no-show policy. If you fail to notify us of a cancellation, you will NOT be able to book with us again. Any attempt to rebook will incur an 80% fee of the missed appointment or result in the loss of booking privileges. No-shows are taken very seriously as they show a lack of respect for our time, team and service. Thank you for your understanding.

refund

To receive a refund, you must schedule a visit in person and provide a photo of the issue. Refunds will not be issued for nails modified by another technician or forcibly removed. We offer a 7-day guarantee and free reworks, but if you request a refund after this period, we will follow a strict policy to assess the issue and determine how to resolve it. Your feedback is important to us and we will work to address any concerns promptly. Thank you for your understanding.

500+ Happy Customers
Every Month

We value customer feedback and are dedicated to providing the best service possible. Whether it's positive or negative, we appreciate all feedback and are committed to resolving any concerns promptly. Please let us know how we can assist you.

Viktoria owner of
Posh Beauty & Academy

Contact

+44 7533 509890
poshbeauty.andacademy@gmail.com

Address

Posh Beauty & Academy,

181 Whitchurch Road,

Cardiff, CF14 3JR

Opening Hours

Mon - Fri: 9:30am - 6:30pm
Saturday: 9:30am - 7:30pm
Sunday: 10:30am - 6:30pm

Social

Brought my daughter here to have her nails done for the first time, she had a great experience and Abi was lovely and done a great job on her nails. Would definitely come here again and would recommend.

Sarah H.